Question 2:

2.1) Image result for solution fluency

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The Solution Fluency: Unemployment between the ages of 15 and 24 in my area (Hilton).

I have just moved to Cape Town so I am basing my answer on Hilton, KwaZulu Natal.

DEFINE – The problem is that 71 million people between the ages of 15 and 24 are unemployed.

DISCOVER – Solving this problem could be hard because it is a very small town and many people don’t eat out as much and only few places such as restaurants are open morning, afternoon and night time. Also because Hilton is an up and coming office block area, more professional businesses will move into the shops and would need someone with experience or qualification which is hard to get in between school life and having access to the resources. Most extra courses are in the city next to it so traveling could be a problem.

DREAM – One thing that needs to be done is evaluate the skills of these people, see what their interests/personality traits are. Also figure out which businesses would be able to take on a young individuals and train them. Most individuals would like instant cash so a short amount of training would suit them. Those who would like to study and work to their full potential.

DESIGN – A job agency on Facebook or even a website for the village of Hilton could really help for both the employee and employer. Businesses in and around Hilton could post vacancies for all demographics, skill sets and mind sets. Some members of the village could post small tasks/temporary work for things they are willing to pay for e.g. Painting a house or setting up a local/ home business Facebook account etc. It could show what the job is, how much the people are willing to pay, what hours you need to work, what qualifications do you need and where it is situated.

DELIVER – Hilton is a community where everyone takes their own initiative to better it. For e.g. There is a Facebook chat  where people will help each other out, where anyone can feel free to ask questions or warn people about traffic and burglars, as well as organise town clean ups etc.

So as a community people could fund such a website or maybe if someone was a website designer, they could do it for free for the good of the youth of the village. For those who don’t have internet, PostNet with internet access and printing access.

DEBRIEF – It was found that there is a lot of unemployment between the ages of 15-24 and as a community, Hilton could set up a page where these people could gain access to jobs easily. Problems such as digital access can be solved by the use of the Postnet shop. With the help of the community or one individual, the website and Facebook page could be created.

(Digital Citizenship 2017 Student Manual, 2017)



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Digital footprints are a big problem especially because technology is quite new for most people. For e.g. Facebook started in 2004 (Carlson, 2010) which means people my age where only 7 when it came out and did not know what it would be today and how much of a trail you could leave. There was no form of digital classes, no one was taught digital etiquette (or even any of the 9 elements of digital citizenship). The internet/people record everything, even if something is 10 years old, the internet will have it because someone must have commented, saved the item or even just seen this information like in an email trail. It can’t be unseen, once something is in writing or information such as an image online, it cannot be taken back. A lot of businesses will check your Facebook page before hiring you, seeing if you are professional and what type of person you are online compared to offline. Some people who are not careful may lose their jobs by complaining online about their jobs or the people that they deal with because it is unprofessional, damaging the businesses image and would you really want someone to be in your business if they were willing to do that. (Digital Citizenship 2017 Student Manual, 2017)



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  • Make sure everything you post online is legal. Don’t post things that may get you into trouble because many people will see it even if you didn’t intend for them to.
  • When posting something regarding an opinion of yours, think about who it will offend or hurt first and whether or not it is still worth posting.
  • Realise that what you post online will be there indefinitely even when you as a person changes, your past will follow you.
  • The image you create online will be judged by your friends, family and employers so make sure you have a positive image.

(Digital Citizenship 2017 Student Manual, 2017)

(Boyle, 2014)


Boyle, J. (2014). 11 Tips For Students To Manage Their Digital Footprints. [online] TeachThought. Available at: [Accessed 15 May 2017]

Carlson, N. (2010). At Last — The Full Story Of How Facebook Was Founded. [online] Business Insider. Available at: [Accessed 10 May 2017].

Digital Citizenship 2017 Student Manual. (2017). 2nd ed.  IIE. Available at: [Accessed 10 May 2017].