Question 1:


Image Source

  • Digital Access:
    • Full participation in society technologically.
    • Creates opportunities for students to have access to a variety of info.
    • As a digital citizen we should help others gain access to the digital world.
      • It ignores those who don’t have access to technology/or internet (digital exclusion). It makes it hard for society to grow technologically.
  • Digital Literacy:
    • Being taught and learning how to use digital technology and having the knowledge of when, how and where to use it.
    • In business today, communication is very important and there are many ways to do so. This is where learning about how to utilise technology can benefit you.
    • You have to adjust and try learn in a digital environment by being able to be taught anything, anywhere and anytime. (Able to access information, assignment etc. inside and outside the classroom.)
    • Continually helping students connect and use technology to its full potential.
      • Some may not know the etiquette or rules.
  • Digital Communication:
    • Exchange of information in different forms of digital communication.
    • Different forms of communication include; email, cell phones, instant messaging via computer, tablet and cellular devices.
    • Having access to everyone at any time makes communication, faster and more efficient. It can also break that barrier of feeling shy about for eg. A new business idea or even being afraid to criticize work.
      • Some users have not really been taught the proper way of going about the different forms of technology and the person on the receiving end could take it the wrong way.
  • Digital Security:
    • All users must be aware and notified of steps to take to guarantee the safety and security of their network.
    • They must be aware of dangers such as scams on the internet. Making sure they know the difference between safe and unsafe sites.
    • You need to have anti-virus software, always backup your files just in case you lose them as well as surge plugs.
    • Always keep up-to-date with new software fixes that help protect from hackers or viruses from seeing your personal info and identity.
  • Digital Etiquette:
    • Standard of conduct, procedures and principles with regards to technology.
    • Everyone needs to be taught the do’s and don’ts when it comes to technology.
    • Certain things could be seen as inappropriate such as certain opinions about everyday life. It also depends on the society you live in and what the norms are.
    • You need to be aware of other societal norms and respect them as well.
    • There is a certain way especially with regards to a business to communicate to your consumers, employees. The one thing with technology as once you have said or typed something, it remains there for all to see.
  • Digital Commerce:
    • Buying and selling goods online.
    • A lot of commerce is done online because people are living busier lives and don’t have the time to go to shops and buy them. They may not have access to these products directly. (Could be in a different city etc.)
    • It helps bring the business and consumer together with the click of a button, anywhere and anytime.
      • Be aware of unsafe sites because of scams that could steal your banking information or even just take your money without giving you the product you ordered.
    • Always be aware of the moral and legal implications when interacting with activities online.
  • Digital Law:
    • Legal rights restrictions governing technology use. Being responsible for actions and needs.
    • Be aware of copyrighted info. As well as legal or illegal free or paid downloads.
    • Some students copyright and download certain files such as music from file sharing sites which may be illegal. Things such as hacking people’s personal info, plagiarizing, sending spam, creating viruses, and destructive worms are unethical.
  • Digital Health and Wellness:
    • The physical and mental well-being of the technology user needs to be in a normal state.
    • Elements like cyber bullying and internet addiction could affect your psychological well-being.
    • Elements like eye safety for e.g. Correct distant between your eyes and a computer screen. As well as be aware of repetitive stress syndrome (occurs when you repeatedly do something over and over again and it causes pain, strain, inflammation etc.)
  • Digital Rights and Responsibilities:
    • Having the right, privilege and freedom to use technology comes with some responsibilities.
    • You have the right to your privacy, free speech etc. these need to be made aware of when entering the digital world.
    • You are responsible for what you do and say in the digital world so you need to think of the implications they could have.

(Digital Citizenship, 2017)


Image result for digital divide

Image – Digital Divide

Digital Divide:


  • Digital divide is a term that refers to the gap between the different demographics and regions that have access to the digital world of information and communication (technology), and those that don’t have access or have access to a device but not the internet. This technology includes; devices (tablet), the internet and TV. (Rouse, 2015)
  • For people who are disabled, having access to technology can definitely help them in many ways, such as online/technology based jobs. Being able to access information anytime, anywhere helps you connect to the world in ways you couldn’t normally especially for those who can’t hear, walk or talk. If one did not have access to this, it would be incredibly difficult to communicate and live in this modern society. (Bridging the digital divide for people with disability, 2013)
  • Technology is becoming a major necessity when it comes to work and education. Your income definitely has an impact on whether you can afford to have internet, cellphones etc. Education is incorporating technology into the syllabus and for those who can’t afford it really feel the divide and can’t get the most out of the education provided than those who do have digital access. (Soltan, no date)
  • In rural areas where there is no electricity, there will be no access to technology due to having to charge devices and needing electricity for an internet connection. In certain areas with a slow/weak connection could slow down the efficiency of digital access. In urban areas, the infrastructure provided is in favour of technology in society that needs to have access.


Image Source – Social Capital

Social Capital is the value of relationships through all social networks (people you know) and being able to trust and connect with them by doing things for each other and it being reciprocated. To enhance social capital as a digital citizen, you need to create and maintain healthy relationships from all demographics for your business.


There is one thing about having many contacts that could help your business but could you rely on them when you need them the most? When you create relationships with people who can aid to your business, you create a trust and bond. Make your relationships last. Steps you can take to build these are calling your clients/visiting them in person. This makes them feel important and valued. Call people who have referred people to your business. Keeping these people happy will ensure a constant flow of customers. Always follow up on these important people because one phone call won’t make a difference to your relationship.

(Misner and more, 2017)



Bridging the digital divide for people with disability (2013) [Online] Available at: (Accessed: 27 February 2017).

Digital Citizenship. (2017). Nine Elements. [online] Available at: [Accessed 6 Mar. 2017].

DIGITAL CITIZENSHIP 2017 MODULE MANUAL. (2017). 2nd ed. IIE, p.26. Available at: [Accessed 7 Mar. 2017].

Misner, I. and more, R. (2017). Four Steps to Building Social Capital. [online] Entrepreneur. Available at: [Accessed 7 Mar. 2017].

 Rouse, M. (2015) What is digital divide? – definition from WhatIs.Com. [online] Available at: (Accessed: 27 February 2017).

Leslie, S. (2012) The digital divide. [online] Available at: (Accessed: 27 February 2017).

Soltan, L. (no date) Digital divide: The technology gap between the rich and poor. [online] Available at: (Accessed: 27 February 2017).